Policies

Privacy Policy

Email: perfectshine.dv@gmail.com

Website: https://www.perfectshineshop.com

If you have any questions about this privacy policy or about data protection, you can contact us at the contact details above.

General information on data processing

We collect and process personal data only to the extent necessary to provide a functional website, to process your orders, and to respond to your inquiries.

Personal data means all information relating to an identified or identifiable natural person (for example name, address, email address, IP address).

We process your data in accordance with the General Data Protection Regulation (GDPR) and applicable German data protection laws.

Data processing when visiting our website

When you visit our website, your browser automatically sends information to our server. The following data may be collected:

  • IP address

  • Date and time of access

  • Requested URL / page

  • Referring website (referrer URL)

  • Browser type and version

  • Operating system

This data is processed to ensure a smooth connection and to improve the stability and security of the website. The legal basis is our legitimate interest in operating a secure and functional website (Art. 6(1)(f) GDPR). This data is not used to identify you personally.

Data processing when you contact us

If you contact us by email or via a contact form, we process the personal data you provide (for example name, email address and your message) in order to handle your request.

The legal basis is Art. 6(1)(b) GDPR (pre-contractual or contractual measures), if your request is related to an order, and Art. 6(1)(f) GDPR (our legitimate interest in answering inquiries), in all other cases.

Data security

We use technical and organisational security measures to protect your data against accidental or intentional manipulation, loss, destruction or access by unauthorised persons. For security reasons and to protect the transmission of confidential content, such as orders, this site uses SSL/TLS encryption. You can recognise an encrypted connection by the “https://” and the lock symbol in your browser’s address bar.

Cookies and similar technologies

We use cookies and similar technologies (for example for basic shop functions, cart, analytics, and marketing).

Cookies are small text files stored on your device. Some cookies are necessary for the operation of the shop (for example to keep products in your shopping cart). Others can be used for analysis or marketing.

Where required by law, we use a cookie banner to obtain your consent before setting non-essential cookies. The legal basis is either:

  • performance of a contract / pre-contractual measures (Art. 6(1)(b) GDPR),

  • our legitimate interest in a user-friendly and secure website (Art. 6(1)(f) GDPR), or

  • your consent (Art. 6(1)(a) GDPR).

You can adjust your browser settings to refuse cookies. However, this may limit some functions of the website.

Data processing when placing an order

When you place an order, we process the data you provide to fulfil and deliver your order:

  • Name

  • Address

  • Email address

  • Phone number (if provided)

  • Ordered products

  • Payment information (depending on the payment method)

We use this data to process your purchase, handle payment, and arrange shipping. The legal basis is Art. 6(1)(b) GDPR (performance of a contract).

We may pass your address data to shipping service providers so they can deliver your order, and to payment service providers so they can process the payment.

Use of Shopify and other service providers

Our store is hosted by Shopify. The technical operation of the store, data storage and processing of orders run through Shopify.

Service provider:

Shopify International Ltd., 2nd Floor, 1-2 Victoria Buildings, Haddington Road, Dublin 4, D04 XN32, Ireland.

Depending on your location and the service, data may be transferred to Shopify Inc., 151 O’Connor Street, Ground Floor, Ottawa, ON K2P 2L8, Canada, and other Shopify companies.

Shopify acts as our processor and may process your data on our behalf. For more information on data processing by Shopify, see Shopify’s privacy policy on their website.

We also use other service providers (for example payment providers, shipping companies, email providers). These service providers only receive the data necessary for their task.

Payment service providers

Depending on the payment method you choose, your data will be transmitted to the relevant payment provider. This can include:

  • PayPal

  • Credit / debit card processor

  • Other payment methods you use, e.g. Klarna, Sofort, etc.

These providers are independent controllers for the processing of your payment data. Please also read the privacy policies of the respective payment service provider.

Newsletter and marketing communication

If you subscribe to our newsletter, we process your email address and, if applicable, your name to send you regular information about our products and offers.

We send newsletters only with your explicit consent (Art. 6(1)(a) GDPR). You can withdraw your consent at any time for the future, for example by clicking the unsubscribe link in the newsletter or by contacting us.

Storage period

We store personal data only for as long as necessary for the purposes described:

  • Data from orders: for the duration of the contract and for the statutory retention periods (for example tax and commercial law).

  • Data from inquiries: as long as needed to handle your request.

  • Newsletter data: until you unsubscribe or withdraw consent.

Statutory retention periods (for example 6 or 10 years under German law) may require longer storage.

Your rights under the GDPR

You have the following rights regarding your personal data:

  • Right of access (Art. 15 GDPR)

  • Right to rectification (Art. 16 GDPR)

  • Right to erasure (Art. 17 GDPR)

  • Right to restriction of processing (Art. 18 GDPR)

  • Right to data portability (Art. 20 GDPR)

  • Right to object to processing based on legitimate interests (Art. 21 GDPR)

  • Right to withdraw consent at any time (Art. 7(3) GDPR), without affecting the lawfulness of processing before withdrawal.

You also have the right to lodge a complaint with a supervisory authority, in particular in the EU Member State of your habitual residence, place of work, or place of the alleged infringement.

Contact for privacy matters

If you have any questions or wish to exercise your rights, please contact us at:

Email: perfectshine.dv@gmail.com

Changes to this privacy policy

We may update this privacy policy from time to time. The current version is always available on our website.

The controller responsible for data processing on this website is:

PerfectShine Shop

Owner: Christian Diehl

Kriegsstraße 96

76137 Karlsruhe

Germany

 

CANCELLATION POLICY 

Consumers have a statutory right of withdrawal.

Right of withdrawal

You have the right to withdraw from this contract within fourteen (14) days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party other than the carrier and indicated by you acquires physical possession of the goods.

To exercise the right of withdrawal, you must inform us:

Email: perfectshine.dv@gmail.com

of your decision to withdraw from this contract by an unequivocal statement (for example a letter sent by post or email). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of any additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless we have expressly agreed otherwise with you; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.

You will bear the direct cost of returning the goods, unless otherwise agreed.

You are only liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Exclusion or early expiry of the right of withdrawal

The right of withdrawal does not apply to contracts for the supply of:

  • goods that are made to the consumer’s specifications or are clearly personalized;

  • sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery;

  • goods which, after delivery, are according to their nature inseparably mixed with other items.

 

Model withdrawal form

(Copy, complete and return this form only if you wish to withdraw from the contract via email.)

Email: perfectshine.dv@gmail.com

I/We () hereby give notice that I/We () withdraw from my/our () contract of sale of the following goods ():

  • Ordered on () / received on ():

  • Name of consumer(s):

  • Address of consumer(s):

  • Signature of consumer(s) (only if this form is notified on paper):

  • Date:


General Terms and Conditions (GTC)

These General Terms and Conditions (GTC) apply to all orders placed by consumers via our online shop at https://www.perfectshineshop.com.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession.

Conclusion of contract

The presentation of products in the online shop is not a legally binding offer but a non-binding online catalogue.

By clicking the “Buy now” button, you submit a binding offer to purchase the products in your shopping cart.

Immediately after placing the order, you will receive an automatic order confirmation by email. This email does not yet constitute acceptance of your offer.

The contract is concluded only when we explicitly accept your order (for example by sending a separate order confirmation email) or when we dispatch the goods to you.

Prices and shipping costs

All prices displayed in the shop are final prices according to § 19 UStG (small business regulation). No value added tax is shown.

Additional shipping costs may apply. These will be shown separately during the ordering process and in the shipping information on our website.

Payment

We offer the following payment methods:

  • PayPal

  • Credit / debit card

  • Other methods, e.g. Klarna, Sofort etc.

Payment is due immediately upon conclusion of the contract, unless otherwise agreed.

Delivery and shipping

Unless otherwise stated, the delivery time within Germany is approximately [X–Y] working days after receipt of payment.

If you order several products with different delivery times, we may send the goods together in one shipment. In this case, the delivery time is determined by the item with the longest delivery time.

If a product is not available at short notice, we will inform you by email.

Retention of title

The goods remain our property until full payment has been received.

Right of withdrawal

Consumers have a statutory right of withdrawal as described in our separate “Cancellation policy (Right of withdrawal)”, which forms part of these GTC.

Warranty and liability

The statutory warranty rights for defects apply.

We are liable without limitation for intent and gross negligence. In the event of slight negligence, we are liable only for:

  • damage resulting from injury to life, body, or health; and

  • damage resulting from the breach of an essential contractual obligation (an obligation whose fulfilment is necessary for the proper performance of the contract and on whose compliance the customer regularly relies). In this case, our liability is limited to the foreseeable, typically occurring damage.

Any mandatory statutory liability (for example under product liability laws) remains unaffected.

Applicable law and dispute resolution

German law applies to all disputes arising from or in connection with this contract, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For consumers, this choice of law applies only insofar as it does not deprive them of the protection granted by mandatory provisions of the law of the state in which they have their habitual residence.

We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

 

Shipping information

We currently deliver to:

  • Germany

  • USA

Shipping costs

Germany:

  • Standard shipping: 19,99 € per order

  • Free shipping from an order value of 50,00 €

USA:

  • Standard shipping: 19,99 € per order
  • Free shipping from an order value of 50,00 €

The exact shipping costs for your order are shown at checkout before you complete the purchase.

Delivery times

Germany:

  • Unless otherwise stated, delivery time is approximately 5-8 working days after receipt of payment.

USA:

  • Unless otherwise stated, delivery time is approximately 5-8 working days after receipt of payment.

Please note: Actual delivery times may vary due to carrier delays, customs, or other circumstances beyond our control.

Shipping service

You will receive a shipping confirmation email, and, if available, a tracking number when your order has been dispatched.

Customs and import taxes

For deliveries outside the European Union, additional customs duties, taxes, or fees may apply. These costs are borne by the customer and are not included in the product or shipping price.

Payment information

We offer the following payment methods (depending on your country and selected currency):

  • PayPal

  • Credit / debit card (for example Visa, MasterCard, etc.)

  • Other payment methods, e.g. Klarna, Sofort, Apple Pay, etc.

You can see the available payment methods during checkout.

The charge will be made at the time of order completion.

All prices are final prices according to § 19 UStG (small business regulation). No VAT is shown.

Legal Notice

Information according to § 5 German Digital Services Act (Digitale-Dienste-Gesetz – DDG)

VAT

No value added tax is charged according to § 19 UStG (small business regulation).

Liability for contents

As a service provider, we are responsible for our own content on these pages in accordance with § 7 (1) DDG and general laws. According to §§ 8 to 10 DDG, we are not obliged as a service provider to monitor transmitted or stored third-party information or to investigate circumstances that indicate illegal activity.

Obligations to remove or block the use of information under general laws remain unaffected. However, liability in this respect is only possible from the time we become aware of a specific infringement. If we become aware of such infringements, we will remove this content immediately.

Liability for links

Our website contains links to external websites of third parties, on whose contents we have no influence. Therefore, we cannot assume any liability for these external contents. The respective provider or operator of the pages is always responsible for the contents of the linked pages. The linked pages were checked for possible legal violations at the time of linking. Illegal contents were not recognizable at the time of linking.

However, permanent monitoring of the contents of the linked pages is not reasonable without concrete evidence of a violation of the law. If we become aware of any legal infringements, we will remove such links immediately.

Copyright

The content and works created by the site operator on these pages are subject to German copyright law. Duplication, editing, distribution and any kind of exploitation outside the limits of copyright law require the written consent of the respective author or creator.

Downloads and copies of this site are only permitted for private, non-commercial use, unless expressly stated otherwise. Insofar as the content on this site was not created by the operator, the copyrights of third parties are respected. Third-party content is marked as such. Should you nevertheless become aware of a copyright infringement, please inform us accordingly. If we become aware of any legal infringements, we will remove such content immediately.

Consumer dispute resolution

We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

PerfectShine Shop

Sole proprietorship

Augartenstraße

76137 Karlsruhe

Germany


Contact

Email: perfectshine.dv@gmail.com

Website: https://www.perfectshineshop.com