Shipping Information
Where We Ship
We ship to Germany and internationally. Available shipping destinations are shown at checkout.
Delivery Times
Typical delivery times after order confirmation:
- Germany: 3 to 5 business days
- Other countries: delivery times may vary and are shown at checkout
Business days exclude weekends and public holidays. We always aim for the lower end of these ranges, but delivery times are estimates and can be affected by circumstances outside our control (customs clearance, carrier delays, peak seasons).
Shipping Costs
Shipping costs are shown at checkout before you complete your order.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.
Delays and Issues
If your order has not arrived within the expected delivery window, please contact us at perfectshine.dv@gmail.com and we will investigate promptly.
If your package arrives damaged, please take photos before opening it further and contact us at perfectshine.dv@gmail.com. We will work to resolve the issue as quickly as possible.